Frequently Asked Questions

How does induction work?

Evoke uses a special induction core that creates a small magnetic field. The magnetic field heats a metal heater, bringing material to vaporizing temperature. For more information click here.

Is Evoke still in development?

Evoke is no longer in development. The design and prototyping of the device are complete. It is ready for mass production. 

How do I order my Evoke?

Right now you can pre-order a limited-edition Evoke by clicking here. Limit 5 units per customer. 

I'm a distributor/wholesaler. How do I order a large quantity of units?

Contact us here.

What is Evoke’s anticipated shipment date?

We began Indiegogo fulfillment on August 6, 2016 with a very limited quantity shipment. We expect to enter mass production in Q1 2017, and will produce Evoke's in increasingly larger batch sizes until all Indiegogo and Pre-sale orders are fulfilled and full public availibility is reached.

What have been the impediments to shipping on time?

Manufacturing a connected device with high quality components is an expensive undertaking. The money we raised through our Indiegogo crowdfunding campaign took us from concept to production prototype. Since then, we have been fundraising to pay for the 1-time expense of making manufacturing tools for mass production, and to pay for the raw materials for our first batch. Raising these funds has proven to be more time consuming than we originally anticipated.

Your Indiegogo campaign was hugely successful. Why have you needed to raise more money to deliver on your campaign promises? 

Our Indiegogo campaign’s success showed unequivocally that demand for a magnetic induction vaporizer was there. It put wind in our sails and helped us raise money from prominent Silicon Valley VC’s and angel investors.

Realizing our crowdfunding goal, however, did not guarantee unilateral success in all elements of design, prototyping and manufacturing. We’ve had some issues along the way (connectors, mouthpiece, heat transfer, etc.), which resulted in cost overruns. We addressed them, and Evoke now works beautifully.  

The bottom line: building the first-ever connected, magnetic induction vaporizer cost us more – and took longer to develop than we expected. But our Indiegogo supporters and their generous contributions helped us get to the point we find ourselves today: ready for production!

What are Evoke’s specs?

Evoke is 170 mm long 55 mm wide at the widest point and 40 mm at deepest point.

What color will Evoke be? 

The body of Evoke is made from a special aluminum alloy and will not change color. The wooden veneer pictured in most places is an African Sapele. This will likely be the final wood veneer, but it could change depending on what materials are available at the time of production.

I was an original Indiegogo Supporter – what do I need to do to get my Evoke?

Nothing. We will reach out to all supporters to verify addresses as soon as we are ready to ship. 

I moved – how do I get you my new address?

Send the new address to support@evokevape.com and we will update our files. Indiegogo also has a way to update your address on your profile after you log in. 

What does the Evoke come with?

It comes with everything to get you started: 1 charger, 1 battery, and 6 capsules – 2 for each of the 3 materials (e-liquid, concentrate, aromatic blends). 

Do I need to purchase additional Induction Cores to vape different materials?

Evoke comes with one core that works with all materials.  There is no need to buy additional cores. 

What warranty is provided for the Evoke?

The final warranty has not been decided but will likely be 5-year warranty on all manufacturers defects.

What temperature does the Evoke operate at?

It operates from 0-700 degrees, but we will have the temperature limited for safety as well as offer customizable heat settings, controllable through the app.

Do I need a smart-phone to use Evoke?

No. Evoke will work without a smart-phone, however, you will need one in order to customize heat and user settings.

Where can I find your orders and returns policy?

Visit our orders and returns page

What if I want to cancel my order?

You can cancel anytime prior to customization of the order (monogramming). Once we stamp on your initials, its yours!

I have more questions, where do I direct them?

You can email us anytime at support@evokevape.com.

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